Use of your data
When you place an order with HollandPadel, we process personal data such as your name, address, and phone number. This information is necessary to process your order, for example, for delivery to the correct address or to keep you informed about your order via email or phone. We also use this data for returns, refunds, and customer service.
We also store data to provide you with a better experience. For example, you can create an account, so you don't have to re-enter your details for a future order. Moreover, this allows us to send you personalized offers via email.
Access to your data
Only employees involved in processing orders have access to your data. We do everything we can to keep your data secure. Our website is secured, and passwords are encrypted. For shipping your order, we share your data with third parties, such as delivery services (e.g., DHL). Additionally, we collaborate with a marketing agency that only has access to strictly necessary data. We have made agreements with all our partners to protect your privacy.
Cookies and IP address
To improve your shopping experience, HollandPadel uses cookies. This allows us to recommend products or send discount codes via email, for example. By recognizing your IP address, we ensure that you get a personalized experience when you revisit our website.
Order history
We store your order history to better serve you. For example, in case of an exchange, it is useful to know which products you have ordered. We also use this information to make our webshop more relevant and to send you personal offers via email, newsletters, or social media.
Deletion of data
You always remain the owner of your data. Do you want us to delete your data? Please submit a request via info@hollandpadel.com . After we have verified that you are the owner of the data, we will delete it. Additionally, we annually assess which data is still relevant to store and which should be deleted.
Privacy rights
As a user, you have the following rights regarding your data:
- Right to access
- Right to rectification
- Right to information
- Right to be forgotten
- Right to object
Do you want to exercise these rights? Please contact us via info@hollandpadel.com . Our team will be happy to assist you.