Use of your data
When you place an order with HollandPadel, we process personal data such as your name, address and telephone number. This information is necessary to process your order, for example for delivery to the correct address or to keep you informed about your order via e-mail or telephone. In addition, we use this data for returns, refunds and customer service.
We also store data to provide you with a better experience. For example, you can create an account, so that you do not have to fill in your details again for a next order. In addition, we can use this to send you personalized offers via email.
Access to your data
Only employees involved in processing orders have access to your data. We do everything we can to keep your data safe. Our website is secured and passwords are encrypted. In order to send your order, we share your data with third parties, such as delivery services (e.g. DHL). In addition, we work together with a marketing agency that only has access to the strictly necessary data. We have made agreements with all our partners to protect your privacy.
Cookies and IP address
To improve your shopping experience, HollandPadel uses cookies. This allows us to recommend products or send discount codes via email. By recognizing your IP address, we ensure that you get a personalized experience when you visit our website again.
Order history
We store your order history to be able to serve you better. For example, in the case of an exchange, it is useful to know which products you have ordered. We also use this information to make our webshop more relevant and to send you personal offers via e-mail, newsletters or social media.
Deleting data
You always remain the owner of your data. Do you want us to delete your data? Then submit a request via info@hollandpadel.com . After we have determined that you are the owner of the data, we will delete it. In addition, we annually assess which data is still relevant to keep and which should be deleted.
Privacy rights
As a user, you have the following rights with regard to your data:
- Right of access
- Right to correction
- Right to information
- Right to be forgotten
- Right to object
Do you want to use these rights? Please contact us via info@hollandpadel.com . Our team will be happy to help you.